Business customer complaints to water retailers in England and Wales fell by 4% in 2024-25, according to new figures released by the Consumer Council for Water (CCW).

The total number of complaints dropped from 20,749 in the previous year to 20,005, while complaints escalated to CCW decreased by 14%, from 2,278 to 1,966.

The findings are detailed in CCW’s latest Business Customer Complaints Report, which highlights progress in the water retail sector.

The decline means the sector has now met the 10% complaint reduction target set out in CCW’s previous Forward Work Programmes.

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